This information booklet is designed to provide you with information about the services provided by the Loadwise and our approach to providing you a safe, fair and supported environment to participate in training and assessment. To keep in line with the Standards for Registered Training Organisations, Loadwise Australia uses the term “learner” in all references to Learners and Learner responsibilities throughout this handbook.

This handbook forms the basis of the induction process however does not provide you with specific information about a particular course offered by Loadwise. This information is contained in the Course Brochure supplied separately or can be found on our website www.loadwise.com.au.

About Loadwise Australia

Loadwise Australia commenced operations in 2010 as a Nationally Registered Training Organisation (RTO Provider No 88198) registered with the Australian Skills Quality Authority (ASQA). Loadwise Australia provides high-quality training for Learners that may be working in the construction, warehousing and transport related industries. Loadwise has modern, up to date facilities, and boasts a team of qualified and dedicated Trainers.

Our mission

Loadwise mission is to deliver high quality training assessment that meets both the needs of learners and industry.

Our objectives

In  In recognition of this mission, our objectives are

People. We strive to attract, recruit and retain talented, competent and committed trainers. We promote excellent performance through leadership and professional development.

Safety & equality. We are committed to providing an environment which is safe, equitable and which promotes a confident and productive training and assessment environment.

Integrity & ethics. We conduct ourselves in accordance with shared and agreed standards of behaviour which holds ethical conduct and integrity as our highest priorities.

Quality committed. We aspire to deliver consistent, high quality services and apply quality systems which support training and assessment excellence.

Learner Focused. We thrive on providing training and assessment that is learner focused and which supports lifelong learning. We respect our learners and strive to attract them time after time through high quality training and assessment experiences.

Industry engagement. We recognise the value of industry engagement as the driving force in shaping our training and assessment strategies. We deliver training and assessment services which are founded on industry needs and expectations.

Finding Us

We are located at: 140 Gladstone St, Fyshwick ACT 2609


Whilst you are attending our site by vehicle some onsite car parks are provided. If you are unable to obtain an onsite car park street parking may be available adjacent to our premises. Please note that street parking may be monitored by Parking Inspectors.

Public Transport

Bus Stops are a short walk from the Loadwise training facility. Services through this bus route occur approximately every 15 minutes.

Lunch Options

Lunch is not provided with our short courses however we do cater for tea, coffee, milo and biscuits.

If you are looking to buy lunch whilst at our premises we have a large number of eateries, take away shops, cafes in walking distance from the Loadwise training facility.

You may also choose to provide your own lunch and utilise our onsite fridge and microwave facilities.

The Eligibility Criteria

All Loadwise Australia courses are conducted in English. The course content involves tutorials, discussion, activities both classroom and practical. To ensure that you are able to complete this course successfully you will need to demonstrate that you can communicate in English and have the appropriate literacy levels to participate in this program. Prior to enrolling into this program you will be required to complete a simple language, literacy and numeracy test which will provide Loadwise Australia staff with enough information to evaluate your capabilities to participate actively in this course and complete the necessary learning and assessments activities for you to gain competency in this program.

There is a legislative requirement that learners applying for a High Risk Work licence are18 years of age (at least on the day of assessment) and are able to read, comprehend and write English to work within the required competency and perform safe work practices.

Due to the nature of the vocational training which Loadwise Australia delivers, participants are required to have an average level of fitness and have no physical disabilities that could endanger the health and safety of themselves and others.Training programs

Loadwise Australia runs a range of programs that are both accredited and non-accredited. Accredited programs have been ratified by Australian Skills Quality Authority (ASQA).

Accredited programs

Accredited programs are usually competency based which means that training and assessment or recognition of current skills and knowledge focuses on the development and recognition of a person’s ability to apply relevant knowledge and skills to perform workplace tasks to a specified standard.

The specific skills and knowledge required for a particular workplace application are set out in Units of Competency and these can be grouped together to make up a nationally recognised qualification. Nationally recognised qualifications are set out in Training Packages and these can be viewed at www.training.gov.au website.

It is important to note that the rules and requirements of a Unit of Competency and a qualification are applied to any client regardless of where they are, or the mode of training delivery provided. You could be a full time client in a classroom or the workplace or you could be applying for recognition of the skills and knowledge currently held.

To be deemed ‘Competent’ in any Unit of Competency you must be able to provide evidence of the required skills and knowledge to complete work tasks in a range of situations and environments, including simulated applications in the classroom over a period of time.

Evidence is the material proof that you have performed the specified competency or task to the required standard over a period of time. Your evidence requirements will be determined by the Unit of Competency, employability skill requirements, industry expectations, Government regulations, and your qualifications and current experience. Evidence can take many forms and you will be required to present more than just one piece of evidence.

Course Delivery Methods & Assessment

Delivery methods used are a combination of face to face lectures, practical demonstrations, group participation and discussions, DVD presentations, mentoring, and participation in physical tasks related to the required competency.

The assessment process will be explained at the orientation session and will be available upon request to your assessor.

All assessments are carried out in accordance with the guidelines set out in the Standards for NVR Registered Training Organisations (SNR) and where applicable, in accordance with the WHS Regulations 2011 and National Standard for Licensing Persons Performing High Risk Work.

Although a participant can be deemed competent on the day of assessment, Loadwise Australia cannot guarantee competency will be maintained due to the degradation of competency or if work habits or industry requirements change.

Our Trainers

Our Trainer Assessors are qualified, dedicated professionals who have current industry experience and qualifications in a range of industries. Their industry experience is continually up to date by participating in professional development activities, therefore giving our learners the best practical industry experience.

At Loadwise we deliver a nationally accredited qualification via training face-to-face and in the workplace. When you study with Loadwise, your Trainer Assessor will be always there to assist you throughout your course. You can either attend a classroom training environment, or receive job visits and even phone or email your Trainer Assessor for advice which means you get the support you need when you need it.

Loadwise trainers are all professionally qualified trainers and have personal industry and job role experience. Our trainers deliver their training in a way that learners will enjoy.

Our Obligations and Commitment

  • To ensure the Health and Safety and Welfare of all staff and learners.
  • To support individual, personal and development needs of our participants to ensure a positive learning experience.
  • Provide clean and properly maintained facilities and equipment.
  • Continuous improvement developed from constant monitoring, reviewing and acting on learners & stakeholders feedback to provide best practice and service.
  • Providing professional, specialist and skilled Trainers/Assessors with relevant qualifications.
  • Provide current and best practice information and skills.

Our Expectations of Learners

  • To comply with the Loadwise site rules, policies & instructions and act in a safe manner at all times.
  • Report all accidents, injuries & near misses immediately to Loadwise Australia staff.
  • Report of all potential hazards unsafe equipment, etc, to Loadwise Australia staff.
  • Not to be under the influence or use drugs or alcohol during the course of training and assessment.
  • Mobile phones MUST be switched off/silenced in classrooms.
  • Observe hygiene standards particularly in eating and bathroom areas.
  • Know and observe details of emergency response and evacuation plans and assembly area.
  • To be responsible for your own learning and development by participating actively and positively.
  • Respect the rights of others to be treated equitably, free from all forms of discrimination and harassment, including sexual harassment.
  • Actively contribute to learning in a harmonious and positive manner.
  • To be honest.
  • To respect other learners and Loadwise Australia staff members and their right to privacy and confidentiality.

Dress Standards

The minimum dress requirements are:

Fully enclosed (Steel capped boots when training involves plant equipment),

No sleeveless tops (Preferably long sleeved shirts and long pants)

Please keep jewellery to a minimum.

Loadwise Australia will supply the appropriate Personal Protective Equipment required for specific courses such as hard hats, gloves, hi visibility vests, earplugs etc.

Behaviour & Disciplinary Matters

Loadwise Australia will not tolerate any form of unreasonable behaviour against Loadwise staff, other learners or visitors on the premises. Due to the high risk nature of our courses it is a requirement that participants behave in a sensible and professional manner. This behaviour includes, but is not limited to the following:

  • Verbal or physical abuse;
  • Refusing to participate in group activities;
  • Adversely affected by alcohol and/or drugs;
  • Continuous interruptions to the Assessor during delivery of the course content;
  • Acting in an unsafe manner that places themselves and others at risk;
  • Disrespectful or disruptive behaviour to other learners or staff;
  • Cheating
  • Fatigue;
  • Bullying;
  • Discrimination;
  • Sexual harassment.

It is the responsibility of each person to recognise and respect the boundaries set by others. It is important to talk to a Trainer/Assessor or other appropriate person if you feel you are being harassed.

Learners are to comply at all times with Loadwise Australia’s Policy and Procedures. Loadwise Australia reserves the right to suspend a Learner from a training course if they display any of the above behaviours, or other behaviour not listed that affects staff or other learners/visitors in a threatening or intimidating way. In the event of a Learner being suspended from a training course, the Learner’s employer will be contacted. Where a Learner fails to meet the behaviour requirements of the course for any reason, counselling may occur with the Learner having to explain their unwarranted behaviour. Should removal from the course occur the Learner has the right of appeal through the Loadwise complaints procedure and if the appeal is successful the Learner will be rescheduled at a later training or assessment date. If the appeal process is unsuccessful learners and or paying Employers will be liable for full cost of the course fee.

Your safety

Loadwise is committed to providing you a safe environment in which to participate in training and assessment. We are aware under the Work Health and Safety Act 2011 of our responsibilities to maintain a safe environment.

The following guidelines are provided as a basis for safe practice in the training environment:

  • Know and observe details of emergency response and evacuation plans;
  • Do not undertake activities which may cause injury to self or others;
  • Be responsible for your own actions;
  • No smoking inside the training and assessment facilities or offices;
  • Report all potential hazards, accidents and near misses to the RTO staff;
  • No consumption of alcohol or non-prescription recreational drugs within training and assessment facilities or during the conduct of training and assessment;
  • Keep training and assessment areas neat and tidy at all times;
  • Seek assistance if you volunteer to lift items e.g. move furniture in a training area; and
  • Observe hygiene standards particularly in eating and bathroom areas.

Electrical equipment

  • Electrical equipment that is not working should be reported to Loadwise staff.
  • Electrical work should only be performed by appropriately licensed or trained personnel. Learners, trainers and assessors should not undertake any task related to fixing electrical equipment such as lighting or electrical training aids.

Fire safety

  • Loadwise will undertake to communicate the procedures involved in evacuation and the location of fire equipment to learners at each facility for each training and assessment event; and to users of the office at least twice each year.
  • All users of a training and assessment facility need to be familiar with the location of all EXITS and fire extinguishers. Users will consult available maps to determine location.
  • It is the user's responsibility to understand fire drill procedures displayed around the premises.
  • Users are asked to attend any sessions on fire safety procedures and the use of fire safety devices.

First aid

  • Provision for first aid facilities are available where training is delivered.
  • All accidents or incidents must be reported to staff.
  • The accident and any aid administered must be recorded by staff involved, in the injury register.


  • Learners, trainers and assessors are encouraged not to lift anything related to the training and assessment provided by Loadwise unless they do so voluntarily and taking all responsibility for any injury caused.
  • Never attempt to lift anything that is beyond your capacity.
  • Always bend the knees and keep the back straight when picking up items.
  • If you have experienced back problems in the past do not attempt to lift heavy objects at all. Ask someone else to do it for you.

Work & study areas

  • Always ensure that all work areas are clean and clear of clutter so as to avoid the danger of accident by tripping or falling over.
  • Place all rubbish in the bins provided.
  • Ensure that bench spaces are left clean and tidy.
  • Do not sit or climb or place feet on any desks or tables.

Your equity

Loadwise is committed to ensuring that the training and assessment environment is free from discrimination and harassment. All Loadwise staff members (including contractors) are aware that discrimination and harassment will not be tolerated under any circumstances. In the event that discrimination and harassment is found to have occurred disciplinary action will be taken against any staff member who breaches this policy. Suspected criminal behaviour will be reported to police authorities immediately. Learners should expect fair and friendly behaviour from Loadwise staff members and we apply complaint handling procedures advocated by the Australian Human Rights and Equal Opportunity Commission (HREOC).

Learners who feel that they have been discriminated against or harassed should report this information to a staff member of Loadwise that they feel they can trust. This will initiate a complaints handling procedure which will be fair and transparent and will protect your rights as a complainant.


In accordance with the Privacy Act 1988 and Australian Privacy Principles (effective from 12th March 2014), Loadwise Australia is committed to protecting your privacy and your personal information.

It is necessary for Loadwise Australia to collect personal information about you and does so by getting you to complete Loadwise Australia Enrolment form at your induction. The State Training Authority, NCVER and Loadwise Australia will use the information gathered for statistical and reporting purposes. It may also be used to claim State and/or Commonwealth Government funding for your training. We will not disclose, sell or pass on your personal details in any way other than the purposes stated without your consent.

Loadwise is required by the National Vocational Education and Training Regulator Act 2011 to securely retain your personal details for a period of 30 years from the date your enrolment has completed. The purpose of this is to enable your participation in accredited training to be recorded for future reference and to allow you to obtain a record of your outcome if required.

If at any stage your personal details change throughout the course of your training, inform your trainer/assessor so that your details can be amended, please use the Change of Circumstances Form. You have the right to access the personal information recorded at any time and provide any necessary corrections.

Our privacy policy will be discussed during your course induction and a copy is available from the Loadwise administration team upon request.

Fees and Refunds

Each course costing $1,500.00 or less will be invoiced for ‘fees payable’ after a Learner has received a confirmation of course enrolment. The initial payment fee must be settled prior to commencing training, or for Company bookings within payment terms stipulated on invoice from Loadwise.

For a list of current fees and charges please request a copy of Loadwise schedule of fees and charges. Course fees are also advertised on the Loadwise Australia’s website and other course information flyers.

Payment of fees:

Payment can be made via several avenues:



Direct bank deposit.

Credit Card

Cash (payment in cash is discouraged),

All payments will be issued with receipts and a payed remittance.

Loadwise Australia does not accept payment of more than $1,500.00 from any individual Learner prior to the commencement of the course. Following course commencement Loadwise Australia may require payment of additional fees prior to the gaining of the accreditation. You will be able to discuss payment plans with our staff prior to enrolling onto a course.

Learner cancellation

Learners who cancel their enrolment part way through a training program must notify Loadwise in writing via email or letter at the soonest opportunity. Learners who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Learners are advised to consider alternative options such as requesting to suspend their enrolment and re-commencing in another scheduled training program.

Replacement of text & training workbooks

Learners who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement. For a full list of replacement charges please refer to Loadwise schedule of fees and charges.

Replacement Statement of Attainment and/or wallet cards:

If a replacement certificate or card is required, the individual will be required to complete an “Application for Replacement Certificate and/or Wallet Card”. The completed form and associated proof of identity is required to be presented to Loadwise Australia for identity verification. A $25.00 GST inclusive administration fee will apply for each re-print or $50.00 GST inclusive for both.

Full Refund

Clients who cancel their enrolment prior to 5 working days before the commencement of a training program will be entitled to a full refund of fees paid.

Loadwise Australia reserves the right to cancel courses at short notice should the need arise. Should this situation occur, all payments will be refunded to the client or the course can be rescheduled at no extra charge.

Partial Refund

Clients who cancel courses between 5-3 working days prior to course commencement will be entitled to a 50% refund of fees paid. (The amount retained by Loadwise is required to cover the costs of staff and resources which will have already been committed based on the learners initial intention to undertake the training).

No Refund

Learners who cancel their courses within 3 days prior to course commencement will incur 100% of course fees. (The amount retained by Loadwise is required to cover the costs of staff and resources which will have already been committed based on the learners initial intention to undertake the training).

No refund will be given to Learners who cancel their enrolment after a training program has commenced.

Where a Learner has purchased a text or training workbooks and subsequently cancels, Loadwise will not refund monies for the text.

Learners arriving 15 minutes after stipulated course start time will be considered as a non-attendee, may be turned away from course and will still be invoiced for full amount of the course fee.

No refunds will be given if a Learner is deemed “Not Yet Competent” after the final assessment. A Learner who is determined ‘Not Yet Competent’ will be counselled in all areas that competency was not attained. Provisions for further retraining or reassessment will be provided for the Learner. Note: Additional retraining or reassessment may incur an additional fee

No refund will be given in the event of a Learner being turned away from training as a result of breaching Loadwise Disciplinary Procedures, poor and/or non-attendance, poor behaviour.

Refund payment

Refunds will be paid in the form of a company cheque or EFT provided the fees paid for the course by the vendor have been cleared into Loadwise Australia’s bank account. All client requested refunds will incur a minimum administration fee of $20.00.


Request for an alternate Learner substitution must be made in writing / email and forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it. up to two (2) working days before the program commencement date at no additional cost.


Requests for transfers to alternate training program can be arranged if Loadwise is advised in writing more than 5 working days prior to the program commencement date and there is availability on the selected program.

Access to your records

You are entitled to have access to your Learner file and learning and assessment records on request. You may require these to monitor you progress with training or simply to go back and confirm something in a previous training module. Whilst these records will be retained by Loadwise, you are welcome to have access anytime just ask your trainer and it will be organised immediately.

You can access hard copy records and reports from our Learner management system, but only relating to you personally. You can request this access using the Learner Records Request Form. Access to requested records during a work day will be arranged as soon as possible and definitely within 24 hours. Learners should note that these records cannot be taken away unless a copy is requested. Where photocopies are requested, Loadwise reserves the right to charge a one-off photocopy fee of $10.00. There is no cost to simply view records at our office.

Continuous improvement

Loadwise is committed to the continuous improvement of our training and assessment services, Learner services and management systems. Central to this commitment is our approach to continuous improvement and the procedures we apply to achieve systematic and sustained improvement. Learners are encouraged to provide feedback to Loadwise so we can improve our services in the future.

Learner satisfaction survey

At the completion of your training program, you will be issued with a Learner Satisfaction Survey. This is a nationally consistent survey tool which is designed to collect feedback from learners about their experience with an RTO and in undertaking nationally recognised training. Your completion and return of this survey is important to Loadwise for our ongoing improvement of services and to enable us to report this information to our registering authority. Your assistance in gathering this survey data is greatly appreciated.


At Loadwise assessment is conducted using a combination of Written Knowledge Assessment, Observation, Workplace Log Book, Supervisor Feedback.

The following provides a brief explanation of the primary assessment methods that may be utilised:

Written Knowledge Assessment: The Learner is required to provide a written response to a range of questions relating to required knowledge of the units of competency. These would generally be short answer response activities and may include other questioning methods including multiple-choice.

Observation: The Learner will be observed performing specific practical tasks relevant to the units of competency being assessed during workplace activities or simulated activities performed at the training center. The Learner will be briefed on all observation activities prior to being assessed.

Workplace Log book: The Learner is required to record details of their work activity completed during the work placement. These details are recorded against specified tasks which are predesigned for the Learner to complete. This forms an important part of the assessment evidence as it often includes critical evidence that is otherwise difficult for the assessor to observe.

Supervisor Feedback: The assessor will periodically engage with workplace supervisors to seek their feedback about the Learner’s performance. This is undertaken as an interview with a duration of approximately 15 to 20 minutes. This interview can be undertaken over the phone or face to face. Feedback from a supervisor is recorded into the assessment record.


Learners who are assessed as not yet competent are to be provided with detailed verbal and written feedback to assist them to identify the gaps in their knowledge and skills to be addressed through further training. These learners are to be provided with additional training and learning support to target their specific gaps in knowledge and/or skills and prepare them for additional assessment.

Reassessment Fees:

In the event that a participant has been deemed not yet competent in their knowledge assessment they will be given the opportunity to resubmit or resit the re-assessment once at no extra charge. The reassessment timeframe and schedule will be allocated by Loadwise management. If a Learner or Workplace requires reassessment at an earlier time than allocated then an additional reassessment fee will be incurred at the discretion of Loadwise management.

If a participant requires a reassessment, legislative or regulatory requirements may result in there being a time period before the participant can re-test (please consult your trainer regarding this timeframe). The resit date will be scheduled at the discretion of Loadwise Australia.

Should the Participant miss an assessment due to illness or other extenuating circumstances they can re-sit / resubmit at no charge if the participant is able to present a medical practitioners certificate. This will be scheduled at the discretion of Loadwise Australia.

Learners who require additional training and re-assessment after they have exhausted their one (1) free reassessment opportunity will be required to pay a fee for additional training and re-assessment. Additional training fees will be determined by Loadwise Management depending upon course and training requirements, equipment, individual learners learning needs. Full reassessment fee is charged at $300 per Learner.

Learner’s requiring additional learning support are to be brought to the attention of Loadwise management so the progress of the Learner can be monitored closely and additional support services can be applied well before it becomes necessary to impose an additional fee for re-assessment. Where learners repeatedly fail to demonstrate competence following significant learning and assessment support, a Learner’s enrolment status can be reviewed and or adjusted as necessary through mutual agreement.

Language, literacy & numeracy skills

Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true in many vocations where language, literacy and numeracy skills influence the performance of workplace tasks such as measuring, weighing and comprehending written work instructions.

To support this approach Loadwise will:

  • Assess a Learner’s language, literacy and numeracy skills during their enrolment to ensure they have adequate skills to complete the training;
  • Support learners during their study with training and assessment materials and strategies that are easily understood and suitable to the level of the workplace skills being delivered;
  • Provide clear information to learners about the details of the language, literacy and numeracy assistance available. Loadwise generally recommend the LLN training courses provided by TAFE. These institutes have specialist teachers to support the Learner’s development.
  • Refer learners to external language, literacy and numeracy support services that are beyond the support available within Loadwise and where this level of support is assessed as necessary; and
  • Negotiate an extension of time to complete training programs if necessary.

Making complaints & appeals

Loadwise is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary.

What is a complaint?

A complaint is negative feedback about services or staff which has not been resolved locally. A complaint may be received by Loadwise in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person but are generally made by learners and/or employers.

What is an appeal?

An appeal is an application by a Learner for reconsideration of an unfavourable decision or finding during training and/or assessment. An appeal must be made in writing and specify the particulars of the decision or finding in dispute. Appeals must be submitted to Loadwise within 28 days of the Learner being informed of the assessment decision or finding.

Early resolution of complaints & appeals

In all cases, issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time, as they occur between the persons involved, where possible. Sometimes, it will not be possible and in these cases you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly.

Complaint and appeals handling

Loadwise applies the following principles to its complaints and appeals handling:

  • A written record of all complaints and appeals is to be kept by Loadwise Australia including all details of lodgement, response and resolution.
  • A complainant or person lodging an appeal is to be provided an opportunity to formally present his or her case at minimal or no cost.
  • Each complainant or person lodging an appeal may be accompanied and/or assisted by a support person at any relevant meeting.
  • The handling of a complaint or appeal is to commence within 10 working days of the lodgement of the complaint / appeal and all reasonable measures are taken to finalise the process as soon as practicable.
  • The complainant or person lodging an appeal is to be provided a written statement of the outcome, including details of the reasons for the outcome.
  • Loadwise shall maintain the enrolment of the complainant or person lodging an appeal during the complaint or appeals process.
  • Decisions or outcomes of the complaint or appeals process that find in the favour of the Learner or otherwise shall be implemented immediately.
  • Complaints and appeals are to be handled in the strictest of confidence. No Loadwise representative is to disclose information to any person without the permission of Loadwise Chief Executive Officer. Decisions to release information to third parties are only to be done after the complainant or person lodging the appeal has given permission for this to occur.
  • Complaints and appeals are to be considered on the basis of procedural fairness and lead to opportunities for improvement as a Continuous Improvement Report.

Review by external agency

Where the complainant or person lodging an appeal is not satisfied with the handling of the matter by Loadwise, they are to have the opportunity for a body that is independent of Loadwise to review his or her complaint or appeal following the internal completion of complaint or appeals process.

Learners who are not satisfied with the process applied by Loadwise may refer their grievance to the following external agencies:

Unresolved complaints may be referred to the Australian Skills Quality Authority - ASQA Online Complaint Form. Learners are to be advised that ASQA will require the Learner to have exhausted all avenues through Loadwise internal complaints handling procedure before taking this option.

Unresolved Appeals in relation to consumer related issues may be referred to the Office of Fair Trading.

Skills Recognition (RPL/RCC)

In accordance with the requirements of the Standards for NVR Registered Training Organisations, Loadwise provides the opportunity for learners to apply to have prior learning recognised toward a qualification or units of competence for which they are enrolled.

What is recognition?

Recognition involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system. Recognition assesses this unrecognised learning against the requirements of a unit of competence, in respect of both entry requirements and outcomes to be achieved. By removing the need for duplication of learning, recognition encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. This has benefits for the individual and industry. Most importantly, it should be noted that recognition is just another form of assessment.

Evidence requirements

Where a client/Learner requests assessment through the Recognition of Prior Learning (RPL) or the Recognition of Current Competencies, that client is required to supply the appropriate evidence to undergo assessment. A checklist of evidence will be developed for the required Unit of Competency.

The RPL/RCC process is generally a combination of written/oral questions, practical demonstrations, log books, letters from direct supervisors, photo or video evidence and a detailed work history.

Where there is a gap in the required knowledge as set out in the Unit of Competency, the trainer and client can establish a training program in order to fill those gaps.

Recognition guidelines

The following guidelines are to be followed when an application for recognition is received:

  • Any Learner is entitled to apply for recognition in a course or qualification in which they are currently enrolled.
  • Learners may not apply for recognition for units of competence or a qualification which are not included in Loadwise scope of registration.
  • Whilst learners may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide the Learner down a more efficient path to competence.
  • Assessment via recognition is to apply the principles of assessment and the rules of evidence.
  • Recognition may only be awarded for whole units of competence.

Access and Equity

Loadwise Australia provide training programs which build on individual talents and experiences, recognise and respond to the diversity of individual needs and offer choice and flexibility to cater for individual circumstances. As outlined at the beginning of this document there are certain pre requisite criteria outlined in accordance with current legislation that learners may need to satisfy for specific courses.

Where possible, Loadwise Australia will make every effort to cater for any individual special needs in relation to our training programs and where further assistance is required we will provide you with the appropriate resources and contact information.

Client Support, Welfare and Guidance Services

The following contacts are provided for support of Learners:

Australian Tax Office 13 28 61

Creditline 9951 5544

Moneycare Counselling Service 9299 6744

Welfare Rights Centre 9211 5300

Ethnic Communities Council 9319 0288

Legal Aid Help Line 1800 806 913

Women's Legal Resource 9749 5533


Learners are always encouraged where there is the need to seek the guidance and advice from their trainer and Trainees are encouraged to seek guidance and advice from their employer.

Legislative and Regulatory Responsibilities

Loadwise is required to operate in accordance with the law. This means we comply with the requirements of legislative and regulatory requirements. The following legislation is a list of the Acts that Loadwise has recognised it has compliance responsibilities to. They also represent obligations to you as a Learner whilst training with Loadwise.

Work Health and Safety Act 2011

Privacy Act 1988

Disability Discrimination Act 1992:

Sex Discrimination Act 1984

Racial Discrimination Act 1975

Age Discrimination Act 2004

Copyright Act 1968

Fair Work Act 2009

National Vocational Education and Training Regulator Act 2011


Copies of State and Federal legislation can be found on the Internet at www.australia.gov.au/state-legislation (State) and www.comlaw.gov.au (Federal).