LOADWISE AUSTRALIA REFUND POLICY:
The Following Will Apply:
FULL REFUND
Clients who cancel their enrolment prior to 5 full working days before the commencement of a training program will be entitled to a full refund of fees paid.
Loadwise Australia reserves the right to cancel courses at short notice should the need arise. Should this situation occur, all payments will be refunded to the client or the course can be rescheduled at no extra charge.
PARTIAL REFUND
Clients who cancel courses between 5-3 full working days prior to course commencement will be entitled to a 50% refund of fees paid. (The amount retained by Loadwise is required to cover the costs of staff and resources which will have already been committed based on the learners initial intention to undertake the training).
NO REFUND
Learners who cancel their courses within 3 full working days prior to course commencement will incur 100% of course fees. (The amount retained by Loadwise is required to cover the costs of staff and resources which will have already been committed based on the learners initial intention to undertake the training).
No refund will be given to Learners who cancel their enrolment after a training program has commenced.
Where a Learner has purchased a text or training workbooks and subsequently cancels, Loadwise will not refund monies for the text.
Learners arriving 15 minutes after stipulated course start time will be considered as a non-attendee, may be turned away from course and will still be invoiced for full amount of the course fee.
No refunds will be given if a Learner is deemed “Not Yet Competent” after the final assessment. A Learner who is determined ‘Not Yet Competent’ will be counselled in all areas that competency was not attained. Provisions for further retraining or reassessment will be provided for the Learner. Note: Additional retraining or reassessment may incur an additional fee.
No refund will be given in the event of a Learner being turned away from training as a result of breaching Loadwise Disciplinary Procedures, poor and/or non-attendance, poor behaviour.
INSTITUTE-INITIATED REFUNDS
A full refund will be given if, Loadwise Australia is unable to run a course on the dates stated at time of enrolment. In lieu of a refund Learners may elect to be enrolled (transferred) to the next available course.
LEARNER-INITIATED REFUNDS
Learner initiated refunds will not be granted automatically. You are expected to be aware of your work and personal commitments before you enrol, and will need to demonstrate that the cause of withdrawal could not be reasonably anticipated before you enrolled. All applications for refunds or re-entry shall be lodged in writing to the Managing Director and subject to his discretion for approval. After course commencement the maximum Learner initiated refund if approved is 50% refund of fees paid.
Acceptable reasons may include:
- sickness (verified by a medical certificate) preventing completion or transfer of the course
- other exceptional circumstance as defined by the Managing Director.
REFUND PAYMENT
Refunds will be paid in the form of a company cheque or EFT provided the fees paid for the course by the vendor have been cleared into Loadwise Australia’s bank account. All t requested refunds will incur a minimum admin fee of $20.00.
