Loadwise Australia is a Registered Training Organisation (National Provider # 88198) and operates in accordance with applicable legislation and the Standards for NVR Registered Training Organisations. Loadwise is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down.
WHEN AND HOW DO I PAY?
Fees are payable when you receive notification of enrolment. Fees must be paid in full within maximum of 14 days (or otherwise stated) of receiving this notification from Loadwise. We may discontinue training if the fee is not paid as required. Payment methods include Visa, MasterCard, direct deposit or cheque. Payment details and authorisation form is attached to the enrolment form.
CAN I GET A REFUND?
Yes - If you give notice to cancel your enrolment more than 5 days (full working days) prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid.
Clients who cancel courses between 5-3 (full working days) prior to course commencement will be entitled to a 50% refund of fees paid. (The amount retained by Loadwise is required to cover the costs of staff and resources which will have already been committed based on the learners initial intention to undertake the training).
Learners who cancel their courses within 3 full working days prior to course commencement will incur 100% of course fees. (The amount retained by Loadwise is required to cover the costs of staff and resources which will have already been committed based on the learners initial intention to undertake the training).
No refund will be given to Learners who cancel their enrolment after a training program has commenced.
Where a Learner has purchased a text or training workbooks and subsequently cancels, Loadwise will not refund monies for the text.
Learners arriving 15 minutes after stipulated course start time will be considered as a non-attendee, may be turned away from course and will still be invoiced for full amount of the course fee.
No refunds will be given if a Learner is deemed “Not Yet Competent” after the final assessment. A Learner who is determined ‘Not Yet Competent’ will be counselled in all areas that competency was not attained. Provisions for further retraining or reassessment will be provided for the Learner. Note: Additional retraining or reassessment may incur an additional fee.
No refund will be given in the event of a Learner being turned away from training as a result of breaching Loadwise Disciplinary Procedures, poor and/or non-attendance, poor behaviour.
Loadwise Australia reserves the right to cancel courses at short notice should the need arise. Should this situation occur, all payments will be refunded to the client or the course can be rescheduled at no extra charge.
In lieu of a refund Learners may elect to be enrolled (transferred) to the next available course.
Learner initiated refunds will not be granted automatically. You are expected to be aware of your work and personal commitments before you enrol, and will need to demonstrate that the cause of withdrawal could not be reasonably anticipated before you enrolled. All applications for refunds or re-entry shall be lodged in writing to the Managing Director and subject to his discretion for approval.
After course commencement (if approved) the maximum Learner initiated refund if approved is 50% refund of fees paid.
Acceptable reasons may include:
Sickness (verified by a medical certificate) preventing completion or transfer of the course
Other exceptional circumstance as defined by the Managing Director.
Refunds will be paid in the form of a company cheque or EFT provided the fees paid for the course by the vendor have been cleared into Loadwise Australia’s bank account. All requested refunds will incur a minimum administration fee of $20.00.
HOW DO I GET A REFUND?
To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.
ARE MY FEES PROTECTED IN CASE I NEED A REFUND?
Yes - Loadwise acknowledges that it has a responsibility to protect the fees paid by students. To meet this need, we only accept payment of no more than $1,500 from each student prior to the commencement of the course. Subsequent payments to be paid will not exceed $1,500. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered. This is like a pay as you go system. If the cost of the course is less than $1,500.00, the full amount will be requested before the program commences.
DO I PAY GST IN MY TUITION FEES?
No - GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course.
Licence to operate a Forklift course
Licence to operate an Elevated Work Platform (above 11mt) course
Confined space entry course
Gas test atmospheres
Operate breathing apparatus
Shift materials safely using manual handling methods
Work safely at heights
Scissor & vertical lift (Yellow Card training)
The fees for RPL are the same as the fee listed above for completing the listed course.
Re-issuing a certificate, or statement of attainment
Re-issuing a Loadwise Skills Card
Signing statutory declaration for white card training after 60 day lodgement period
Replacement of text or learning material
Learner initiated refund –administration fee